Introducing the Blue Badge Account! Simplify your visits by registering once and uploading your Blue Badge for approval. This change will take effect in mid-April, so please apply as soon as possible to ensure uninterrupted access to your discount. Click here to apply.
Contact us
Contact us
If you have any questions or queries about your account, payments or parking charges (PCs), please contact APCOA in one of the following ways:
Customer services phone number – 0333 200 7459 – open Monday to Friday 08:00 to 20:00 and Saturday and Sunday from 08:00 – 17:00. Closed on public holidays.
Automated telephone payment line – 0330 008 5600
User accounts – UserAccounts.heathrowdropoff@apcoa.com
User payments – Payments.heathrowdropoff@apcoa.com
Refunds – Refunds can be requested in writing by emailing refunds.heathrowdropoff@apcoa.com or calling the customer services on 0333 200 7459
Complaints – If you wish to make a complaint which is not related to a Parking Charge (PC), please email complaints.heathrowdropoff@apcoa.com or you can write to us at APCOA Parking UK Limited, PO BOX 1010, Uxbridge, UB8 9NT
APCOA Parking operating on behalf of Heathrow Airport Limited