Contact us

If you have any questions or queries about your account, payments or penalty charge notices (PCNs), please contact APCOA in one of the following ways:

Customer services phone number - 0333 200 7459​ - open Monday to Friday 08:00 to 20:00 and Saturday and Sunday from 08:00 – 17:00. Closed on public holidays.

Automated telephone payment line - 0330 008 5600​

General enquiries - GeneralEnquiries.heathrowdropoff@apcoa.com​

User accounts - UserAccounts.heathrowdropoff@apcoa.com​

User payments - Payments.heathrowdropoff@apcoa.com

Refunds – Refunds can be requested in writing by emailing refunds.heathrowdropoff@apcoa.com or calling the customer services on 0333 200 7459

Complaints – If you wish to make a complaint which is not related to a Parking Charge Notice (PCN), please email complaints.heathrowdropoff@apcoa.com  or you can write to us at APCOA Parking UK Limited, PO BOX 1010, Uxbridge, UB8 9NT