Contact us

If you have any questions or queries about your account, payments or parking charges (PCs), please contact APCOA in one of the following ways:

Customer services phone number – 0333 200 7459​ – open Monday to Friday 08:00 to 20:00 and Saturday and Sunday from 08:00 – 17:00. Closed on public holidays.

Automated telephone payment line – 0330 008 5600​

User accounts – UserAccounts.heathrowdropoff@apcoa.com​

User payments – Payments.heathrowdropoff@apcoa.com

Refunds – Refunds can be requested in writing by emailing refunds.heathrowdropoff@apcoa.com or calling the customer services on 0333 200 7459

Complaints – If you wish to make a complaint which is not related to a Parking Charge (PC), please email complaints.heathrowdropoff@apcoa.com  or you can write to us at APCOA Parking UK Limited, PO BOX 1010, Uxbridge, UB8 9NT