If you have any questions or queries about your account, payments or penalty charge notices (PCNs), please contact APCOA in one of the following ways:
Customer services phone number - 0333 200 7459 - open Monday to Friday 08:00 to 20:00 and Saturday 09:00 to 13:00. Closed on public holidays.
Customer services opening hours are changing with effect from Saturday 1st April 2023. Open Monday to Friday 08:00 to 20:00 and Saturday and Sunday from 08:00 – 17:00. Closed on public holidays.
Automated telephone payment line - 0330 008 5600
General enquiries - GeneralEnquiries.email@example.com
User accounts - UserAccounts.firstname.lastname@example.org
User payments - Payments.email@example.com
Refunds – Refunds can be requested in writing by emailing firstname.lastname@example.org or calling the customer services on 0333 200 7459
Complaints – If you wish to make a complaint which is not related to a Parking Charge Notice (PCN), please email email@example.com or you can write to us at APCOA Parking UK Limited, PO BOX 1010, Uxbridge, UB8 9NT